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We are pleased to announce the release of Payback Payroll 2010 (v8.02) which contains all the 2010 Revenue rules, as well as some new features to make it even easier to process your payroll.

Upgrade Instructions

1. Don't uninstall or remove your existing version of Payback. Your existing payroll data will be copied across automatically.

2. IMPORTANT! Backup your 2009 data before proceeding. This is a simple process, and failing to backup could result in the loss of your payroll data for the entire year. (We're not joking! please make sure you've backed up your database, especially if you're running Vista) Here's how to do a backup;

- Start Payback
- Click 'Admin' on the left, and the 'Backup' button
- Click the 'Backup' tab at the top, and the 'Backup' button
- Call the file '2009data' and save it to your desktop

3. Exit from Payback

4. Download the upgrade file by clicking here: http://www.payback.ie/downloads/setup.exe (Save it to your desktop when prompted)

5. From your desktop, run the setup.exe file by double-clicking it

6. Click 'Yes, Next or Ok' all the way through the installation wizard

7. Start up Payback. After a few seconds you should get a message saying 'Upgrade was successful'

8. Ensure the version number at the top of the screen reads 'Payback Version 8.02'

9. Check your 2009 data is intact, and that the correct data is showing for the last 2009 payment period you processed

10. If your 2009 pay data or employees are NOT present, then restore it from the backup you created in step 2 as follows;

- Start Payback
- Click 'Admin' on the left, and the 'Backup' button
- Click the 'Restore' tab at the top, and the 'Restore' button.
- Select the file '2009data' from your desktop and click 'Ok'
- Wait for the file to restore, then restart Payback

Frequently asked questions

Here are some questions we often get asked during the annual upgrade. Please check this list before contacting support.

Q. My 2009 data or employees have disappeared!

A. Make sure you've backed up before upgrading (Step 2 above), then follow the instructions in step 10 above. If you didn't make a backup then you should be able to restore from any of your earlier backups. If you don't have any backups then email us on support@payback.ie and we'll see what we can do. But if you've lost your data and you don't have any backups then unfortunately the chances of recovering your data are minimal.

Q. Do I have to wait until 2010 to upgrade?

A. No, you don't have to wait until 2010. Please upgrade now. You can continue to process your 2009 payroll and even produce your 2009 P35 and P60s in the 2009 version of Payback. All your payrolls are stored in the same data file in Payback regardless of the year, so you can easily switch between years by just clicking the 'year' dropdown box in the 'payroll' screen.

Q. When do I import or enter my employee's 2010 tax credits?

A. Do not import or enter employee's 2010 tax credits until you've finished all your 2009 payroll runs and are ready to start running the 2010 payroll.

Q. How much does this upgrade cost?

A. This update, like all Payback updates, is included in your annual licence fee. We recommend that you regularly check our website for updates.

Q. It's still not working / I'm having problems with the upgrade

A. If you have any questions about the upgrade process, click here first to check if the question has been answered already on the support forums.


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